Programme Detail

CompTIA A+

This programme develops entry-level IT support skills across hardware, operating systems, networks, mobile devices, security, troubleshooting, and operational procedures.

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Programme overview

This programme develops entry-level IT support skills across hardware, operating systems, networks, mobile devices, security, troubleshooting, and operational procedures. Learners progress from core concepts to practical application through guided examples, scenarios, exercises, and structured review aligned with the Trainocate course curriculum.

Programmes can be delivered via

HRD Corp Claimable

Yayasan Peneraju aligned

CompTIA

At a glance

Course code: C-002
Provider: CompTIA
Category: IT Support
Status: Registration Open
Duration: 5 days
Price: RM 3,500

What participants should gain

Explain the core technologies, processes, and operational concepts in the course
Configure or apply foundational solutions using structured methods
Troubleshoot common problems and validate corrective actions
Apply security, documentation, and professional best practices
Prepare for the corresponding CompTIA learning or certification objectives

Participant readiness

Basic computer literacy and familiarity with common IT concepts are recommended
Relevant entry-level experience or prior foundational study will help learners benefit from the course

Who this course is for

Help-desk and desktop-support personnel
Entry-level IT technicians
Learners preparing for CompTIA A+

How the course is delivered

This programme will be conducted through interactive lectures, demonstrations, guided hands-on exercises, scenario-based activities, troubleshooting practice, group discussions, knowledge checks, and a final course review aligned with the stated CompTIA objectives.

Course outline

Module and topic breakdown

Module 1: What Does an IT Specialist Do?

Support roles, service practices, safety, and professionalism

Module 2: Installing Motherboards and Connectors

Motherboards, CPUs, memory, power, and expansion

Module 3: Installing System Devices

Storage, displays, peripherals, and add-on devices

Module 4: Troubleshooting PC Hardware

Power, boot, performance, storage, and display issues

Module 5: Comparing Local Networking Hardware

NICs, switches, routers, access points, and cabling

Module 6: Configuring Network Addressing and Internet Connections

IPv4, IPv6, DHCP, DNS, ports, and protocols

Module 7: Supporting Network Services

File, print, web, email, authentication, and remote services

Module 8: Summarizing Virtualization and Cloud Concepts

Virtual machines, hypervisors, containers, and cloud models

Module 9: Supporting Mobile Devices

Mobile hardware, accessories, connectivity, and synchronization

Module 10: Supporting Print Devices

Printer technologies, installation, configuration, and maintenance

Module 11: Managing Support Procedures

Ticketing, documentation, change control, and escalation

Module 12: Configuring Windows

Editions, settings, utilities, accounts, and networking

Module 13: Managing Windows

Storage, services, applications, updates, and performance

Module 14: Supporting Windows

Boot, application, network, profile, and performance issues

Module 15: Securing Windows

Accounts, permissions, encryption, firewall, and antimalware

Module 16: Installing Operating Systems

Installation methods, partitions, boot options, and drivers

Module 17: Supporting Other Operating Systems

macOS, Linux, ChromeOS, and mobile OS concepts

Module 18: Configuring SOHO Network Security

Router and wireless security settings

Module 19: Managing Security Settings

Authentication, authorization, malware protection, and browser security

Module 20: Supporting Mobile Software

Applications, accounts, synchronization, permissions, and updates

Module 21: Using Data Security

Classification, access, encryption, backup, and destruction

Module 22: Implementing Operational Procedures

Documentation, disaster prevention, environmental controls, and safety

Assessment and completion

Continuous knowledge checks and facilitator feedback throughout the programme
Completion of guided exercises, scenarios, labs, or case-study activities applicable to the course
Final review or practical activity to confirm understanding of the stated course objectives
Official CompTIA examination and certification requirements depend on the selected training package and current exam version

Availability

This programme has a public intake path. Use the enquiry form below to confirm the next available session or a private cohort.

Programme enquiry

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