ITIL Foundation (Version 5)

ITIL Foundation (Version 5) develops a practical understanding of modern digital product and service management. Participants learn the ITIL Value System, guiding...

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Digital Product & Service ManagementRegistration Open

Programme overview

ITIL Foundation (Version 5) develops a practical understanding of modern digital product and service management. Participants learn the ITIL Value System, guiding principles, four dimensions, value-chain activities, management practices, experience, strategy, transformation, and responsible AI concepts. The course uses realistic organisational scenarios to show how business, technology, operations, suppliers, and customers work together to create and sustain measurable value.

Programmes can be delivered via

HRD Corp Claimable

Yayasan Peneraju aligned

PeopleCert

At a glance

Course code: PC-001
Provider: PeopleCert
Category: Digital Product & Service Management
Status: Registration Open
Duration: 3 days
Price: RM 4,500

What participants should gain

Explain the core concepts of digital product and service management
Describe the ITIL Value System, guiding principles, and four dimensions
Map value-chain activities and management practices into an integrated value stream
Use continual improvement and measurement to support better outcomes
Recognize experience, strategy, transformation, and responsible AI considerations

Participant readiness

Basic awareness of business or digital services is helpful
No previous ITIL certification is required
Suitable for technical and non-technical participants

Who this course is for

Professionals who require a structured introduction to ITIL
Business, technology, product, service, support, and operations personnel
Learners preparing for the associated PeopleCert Foundation certification

How the course is delivered

This programme will be conducted through interactive lectures, facilitator demonstrations, guided discussions, value-stream or practice-mapping exercises, scenario analysis, group activities, knowledge checks, and exam-oriented review. Activities are adapted to the selected ITIL module and connect the official guidance with realistic organisational situations.

Course outline

Module and topic breakdown

Module 1: Key concepts of digital product and service management

define digital product and service management and its purpose

Module 2: Service relationships

explain how utility, warranty, user experience, and sustainability contribute to value co-creation

Module 3: The ITIL Value System (ITIL VS)

know the components of the ITIL Value System and their role in an organization, including guiding principles, governance, the value chain, management practices, and continual improvement

Module 4: Governance

define governance and its role in directing and controlling an organization

Module 5: ITIL Guiding Principles

explain how feedback contributes to value co-creation

Module 6: Value chain and ITIL management practices

identify the purpose of each ITIL Product and Service Lifecycle activity within the value chain

Module 7: Value streams: mapping and management

know the purpose and key concepts of value stream mapping and management

Module 8: Continual improvement

describe continual improvement within the ITIL Value System and its role in organizations

Module 9: The ITIL Four Dimensions of Product and Service Management

explain the ITIL Four Dimensions of Product and Service management and their importance in a holistic approach

Module 10: ITIL and other frameworks integration

understand how ITIL and DevOps complement each other across the product and service lifecycle

Assessment and completion

Complete the accredited training or official eLearning requirement where mandated by PeopleCert.
Complete the official PeopleCert examination for the selected certification.
Certification is awarded subject to meeting the current prerequisite and pass requirements.

Availability

This programme has a public intake path. Use the enquiry form below to confirm the next available session or a private cohort.

Programme enquiry

Discuss pricing, delivery, or corporate customisation

Use this form to confirm availability, request pricing clarification, or discuss a private cohort for your organisation.