ITIL Foundation Bridge (Version 5)

ITIL Foundation Bridge (Version 5) provides a focused transition route for professionals who already hold an ITIL 4 certification. It concentrates on the updated...

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IT Service Management TransitionRegistration Open

Programme overview

ITIL Foundation Bridge (Version 5) provides a focused transition route for professionals who already hold an ITIL 4 certification. It concentrates on the updated concepts, terminology, product and service perspective, experience, strategy, transformation, and responsible AI guidance introduced at Foundation level. Participants compare ITIL 4 and Version 5 applications, practise using the updated framework, and prepare for the bridge assessment without repeating previously covered content.

Programmes can be delivered via

HRD Corp Claimable

Yayasan Peneraju aligned

PeopleCert

At a glance

Course code: PC-002
Provider: PeopleCert
Category: IT Service Management Transition
Status: Registration Open
Duration: 1 day
Price: RM 2,800

What participants should gain

Identify the principal Foundation-level changes introduced in ITIL Version 5
Relate updated product, service, experience, and value concepts to prior ITIL 4 knowledge
Apply the updated value system and dimensions to digital scenarios
Explain the strengthened strategy, transformation, and responsible AI guidance
Prepare for the official ITIL Foundation Bridge assessment

Participant readiness

A current ITIL 4 certification is required for the official bridge route
Familiarity with the ITIL 4 Service Value System and guiding principles
Willingness to compare existing knowledge with the Version 5 updates

Who this course is for

Existing ITIL 4 certificate holders who need the Version 5 Foundation update
Service management professionals continuing their ITIL learning path
Practitioners preparing for the official bridge assessment

How the course is delivered

This programme will be conducted through interactive lectures, facilitator demonstrations, guided discussions, value stream or practice mapping exercises, scenario analysis, group activities, knowledge checks, and exam oriented review. Activities are adapted to the selected ITIL module and connect the official guidance with realistic organisational situations.

Course outline

Module and topic breakdown

Module 1: Key concepts of digital product and service management

understand the key differences between ITIL 4 and ITIL Foundation (Version 5)

Module 2: Service relationships

define the key concepts of organization, service provider, service consumer, and digital product vendor

Module 3: The ITIL Value System

know the components of the ITIL Value System and their role in an organization, including guiding principles, governance, the value chain, management practices, and continual improvement

Module 4: Governance

define governance and its role in directing and controlling an organization

Module 5: ITIL Guiding Principles

explain how the ITIL Guiding Principles should be applied in different contexts

Module 6: Value chain and ITIL management practices

identify the purpose of each ITIL Product and Service Lifecycle activity within the value chain

Module 7: Value streams: mapping and management

know the purpose and key concepts of value stream mapping and management

Module 8: Continual improvement

describe continual improvement within the ITIL Value System and its role in organizations

Module 9: The ITIL Four Dimensions of Product and Service Management

explain the ITIL Four Dimensions of Product and Service management and their importance in a holistic approach

Module 10: ITIL and other frameworks integration

understand how ITIL and DevOps complement each other across the product and service lifecycle

Assessment and completion

Complete the accredited training or official eLearning requirement where mandated by PeopleCert.
Complete the official PeopleCert examination for the selected certification.
Certification is awarded subject to meeting the current prerequisite and pass requirements.

Availability

This programme has a public intake path. Use the enquiry form below to confirm the next available session or a private cohort.

Programme enquiry

Discuss pricing, delivery, or corporate customisation

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