ITIL 4 Foundation

ITIL 4 Foundation provides structured, practical guidance in introduction to service management, the seven guiding principles, the four dimensions of service management....

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IT Service ManagementRegistration Open

Programme overview

ITIL 4 Foundation provides structured, practical guidance in introduction to service management, the seven guiding principles, the four dimensions of service management. Participants learn how to apply ITIL concepts, practices, value streams, governance, measurement, and continual improvement to realistic digital product and service environments. The programme combines facilitated explanation, scenario analysis, group discussion, practical mapping activities, and exam-oriented knowledge checks so participants can connect the guidance with their roles and organisational priorities.

Programmes can be delivered via

HRD Corp Claimable

Yayasan Peneraju aligned

PeopleCert

At a glance

Course code: PC-003
Provider: PeopleCert
Category: IT Service Management
Status: Registration Open
Duration: 3 days
Price: RM 4,500

What participants should gain

Explain the key concepts of service management and value co-creation
Apply the seven ITIL guiding principles
Describe the four dimensions and the Service Value System
Map the service value chain to realistic service scenarios
Recognize the purpose and interactions of key ITIL management practices

Participant readiness

Basic awareness of IT-enabled services is helpful
No previous ITIL certification is required
Suitable for technical and non-technical participants

Who this course is for

Professionals who require a structured introduction to ITIL
Business, technology, product, service, support, and operations personnel
Learners preparing for the associated PeopleCert Foundation certification

How the course is delivered

This programme will be conducted through interactive lectures, facilitator demonstrations, guided discussions, value-stream or practice-mapping exercises, scenario analysis, group activities, knowledge checks, and exam-oriented review. Activities are adapted to the selected ITIL module and connect the official guidance with realistic organisational situations.

This programme will be conducted through interactive lectures, facilitator demonstrations, guided discussions, value-stream or practice-mapping exercises, scenario analysis, group activities, knowledge checks, and exam-oriented review | By enquiry

Course outline

Module and topic breakdown

Module 1: ITIL 4 Overview

Understand the Key Concepts of Service Management

Module 2: Understand How the ITIL Guiding Principles Help an Organisation Adopt and Adapt Service Management

Describe the nature, use, and interaction of the ITIL Guiding Principles.

Module 3: Understand the Four Dimensions of Service Management

Describe the Four Dimensions of Service Management:

Module 4: Understand the Purpose and Components of the ITIL Service Value System

Describe the purpose and components of the ITIL Service Value System.

Module 5: Understand the Activities of the Service Value Chain and How They Interconnect

Describe the interconnected nature of the Service Value Chain.

Module 6: Know the Purpose and Key Terms of ITIL Practices

Explain the purpose and key terms of the following ITIL practices:

Module 7: Understand Seven ITIL Practices

Explain in detail how the following seven ITIL practices support and fit within the Service Value Chain:

Assessment and completion

Complete the accredited training or official eLearning requirement where mandated by PeopleCert.
Complete the official PeopleCert examination for the selected certification.
Certification is awarded subject to meeting the current prerequisite and pass requirements.

Availability

This programme has a public intake path. Use the enquiry form below to confirm the next available session or a private cohort.

Programme enquiry

Discuss pricing, delivery, or corporate customisation

Use this form to confirm availability, request pricing clarification, or discuss a private cohort for your organisation.