ITIL Service (Version 5)

ITIL Service (Version 5) provides structured, practical guidance in digital service management and the service lifecycle, service design and service models, service...

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Digital Service ManagementRegistration Open

Programme overview

ITIL Service (Version 5) provides structured, practical guidance in digital service management and the service lifecycle, service design and service models, service levels and performance management. Participants learn how to apply ITIL concepts, practices, value streams, governance, measurement, and continual improvement to realistic digital product and service environments. The programme combines facilitated explanation, scenario analysis, group discussion, practical mapping activities, and exam-oriented knowledge checks so participants can connect the guidance with their roles and organisational priorities.

Programmes can be delivered via

HRD Corp Claimable

Yayasan Peneraju aligned

PeopleCert

At a glance

Course code: PC-005
Provider: PeopleCert
Category: Digital Service Management
Status: Registration Open
Duration: 3 days
Price: RM 7,000

What participants should gain

Explain the concepts and activities associated with digital service management and the service lifecycle
Apply the concepts and activities associated with service design and service models
Design the concepts and activities associated with service levels and performance management
Evaluate the concepts and activities associated with operational reliability and resilience
Improve the concepts and activities associated with integrated service operations

Participant readiness

ITIL Foundation (Version 5), Foundation Bridge, or an eligible ITIL 4 certification
Practical exposure to digital products, services, operations, strategy, or transformation is recommended
Completion of accredited training may be required before the official examination

Who this course is for

IT service management, product, operations, support, and technology professionals
Managers, consultants, process owners, practice owners, and transformation practitioners
Professionals preparing for the associated PeopleCert certification or applying ITIL guidance at work

How the course is delivered

This programme will be conducted through interactive lectures, facilitator demonstrations, guided discussions, value-stream or practice-mapping exercises, scenario analysis, group activities, knowledge checks, and exam-oriented review. Activities are adapted to the selected ITIL module and connect the official guidance with realistic organisational situations.

Course outline

Module and topic breakdown

Module 1: Digital Products and Services

Introduction to digital products and services

Module 2: Discover

Key concepts and practices of the 'discover' activity

Module 3: Design

Key concepts and practices of the 'design' activity

Module 4: Acquire

Key concepts and practices of the 'acquire' activity

Module 5: Build

Key concepts and practices of the 'build' activity

Module 6: Transition

Key concepts and practices of the 'transition' activity

Module 7: Operate

Key concepts and practices of the 'operate' activity

Module 8: Deliver

Key concepts and practices of the 'deliver' activity

Module 9: Support

Key concepts and practices of the 'support' activity

Module 10: The ITIL Product and Service Lifecycle

Managing the end-to-end lifecycle

Assessment and completion

Complete the accredited training or official eLearning requirement where mandated by PeopleCert.
Complete the official PeopleCert examination for the selected certification.
Certification is awarded subject to meeting the current prerequisite and pass requirements.

Availability

This programme has a public intake path. Use the enquiry form below to confirm the next available session or a private cohort.

Programme enquiry

Discuss pricing, delivery, or corporate customisation

Use this form to confirm availability, request pricing clarification, or discuss a private cohort for your organisation.