ITIL Strategy (Version 5)

ITIL Strategy (Version 5) provides structured, practical guidance in strategy and value creation, observe, orient, decide, and plan, strategic position and portfolio...

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Digital StrategyRegistration Open

Programme overview

ITIL Strategy (Version 5) provides structured, practical guidance in strategy and value creation, observe, orient, decide, and plan, strategic position and portfolio choices. Participants learn how to apply ITIL concepts, practices, value streams, governance, measurement, and continual improvement to realistic digital product and service environments. The programme combines facilitated explanation, scenario analysis, group discussion, practical mapping activities, and exam-oriented knowledge checks so participants can connect the guidance with their roles and organisational priorities.

Programmes can be delivered via

HRD Corp Claimable

Yayasan Peneraju aligned

PeopleCert

At a glance

Course code: PC-007
Provider: PeopleCert
Category: Digital Strategy
Status: Registration Open
Duration: 3 days
Price: RM 7,000

What participants should gain

Explain the concepts and activities associated with strategy and value creation
Apply the concepts and activities associated with observe, orient, decide, and plan
Design the concepts and activities associated with strategic position and portfolio choices
Evaluate the concepts and activities associated with operating models and organizational capabilities
Improve the concepts and activities associated with governance, risk, and sustainability

Participant readiness

ITIL Foundation (Version 5), Foundation Bridge, or an eligible ITIL 4 certification
Practical exposure to digital products, services, operations, strategy, or transformation is recommended
Completion of accredited training may be required before the official examination

Who this course is for

IT service management, product, operations, support, and technology professionals
Managers, consultants, process owners, practice owners, and transformation practitioners
Professionals preparing for the associated PeopleCert certification or applying ITIL guidance at work

How the course is delivered

This programme will be conducted through interactive lectures, facilitator demonstrations, guided discussions, value-stream or practice-mapping exercises, scenario analysis, group activities, knowledge checks, and exam-oriented review. Activities are adapted to the selected ITIL module and connect the official guidance with realistic organisational situations.

This programme will be conducted through interactive lectures, facilitator demonstrations, guided discussions, value-stream or practice-mapping exercises, scenario analysis, group activities, knowledge checks, and exam-oriented review | By enquiry

Course outline

Module and topic breakdown

Module 1: ITIL Foundation Recap

Structured module coverage

Module 2: Key Concepts of ITIL Strategy

Structured module coverage

Module 3: Strategy Across the ITIL Four Dimensions of Product and Service Management

Structured module coverage

Module 4: The ITIL Strategy Management Model

Structured module coverage

Module 5: The ITIL Strategy Development Lifecycle

Structured module coverage

Module 6: The ITIL Strategy Implementation Lifecycle

Structured module coverage

Module 7: Sustainable Strategy Management

Structured module coverage

Module 8: Strategic Capabilities

Structured module coverage

Module 9: ITIL and Other Frameworks

Structured module coverage

Assessment and completion

Complete the accredited training or official eLearning requirement where mandated by PeopleCert.
Complete the official PeopleCert examination for the selected certification.
Certification is awarded subject to meeting the current prerequisite and pass requirements.

Availability

This programme has a public intake path. Use the enquiry form below to confirm the next available session or a private cohort.

Programme enquiry

Discuss pricing, delivery, or corporate customisation

Use this form to confirm availability, request pricing clarification, or discuss a private cohort for your organisation.