ITIL Managing Professional Transition (Version 5)

ITIL Managing Professional Transition (Version 5) provides structured, practical guidance in itil version 5 evolution for advanced practitioners, digital product...

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ITIL TransitionRegistration Open

Programme overview

ITIL Managing Professional Transition (Version 5) provides structured, practical guidance in itil version 5 evolution for advanced practitioners, digital product lifecycle management, digital service management. Participants learn how to apply ITIL concepts, practices, value streams, governance, measurement, and continual improvement to realistic digital product and service environments. The programme combines facilitated explanation, scenario analysis, group discussion, practical mapping activities, and exam-oriented knowledge checks so participants can connect the guidance with their roles and organisational priorities.

Programmes can be delivered via

HRD Corp Claimable

Yayasan Peneraju aligned

PeopleCert

At a glance

Course code: PC-008
Provider: PeopleCert
Category: ITIL Transition
Status: Registration Open
Duration: 5 days
Price: RM 12,000

What participants should gain

Explain the key Version 5 enhancements relevant to experienced ITIL professionals
Apply Product, Service, Experience, and Transformation guidance in integrated scenarios
Evaluate value streams, operating models, governance, and responsible AI considerations
Use the ITIL Transformation Model to structure sustainable organizational change
Prepare for the two official transition examinations

Participant readiness

Eligible ITIL v3 Expert/Master or ITIL 4 Managing Professional/Master designation
Strong practical service-management experience
Completion of accredited transition training is required for the official examinations

Who this course is for

IT service management, product, operations, support, and technology professionals
Managers, consultants, process owners, practice owners, and transformation practitioners
Professionals preparing for the associated PeopleCert certification or applying ITIL guidance at work

How the course is delivered

This programme will be conducted through interactive lectures, facilitator demonstrations, guided discussions, value-stream or practice-mapping exercises, scenario analysis, group activities, knowledge checks, and exam-oriented review. Activities are adapted to the selected ITIL module and connect the official guidance with realistic organisational situations.

This programme will be conducted through interactive lectures, facilitator demonstrations, guided discussions, value-stream or practice-mapping exercises, scenario analysis, group activities, knowledge checks, and exam-oriented review | By enquiry

Course outline

Module and topic breakdown

Module 1: Introduction to ITIL Product, Service, and Experience

Structured module coverage

Module 2: The ITIL Product and Service Lifecycle management activities

Structured module coverage

Module 3: The ITIL Product and Service Lifecycle

Structured module coverage

Module 4: ITIL Experience

Structured module coverage

Module 5: ITIL Transformation

Structured module coverage

Module 6: ITIL and AI

Structured module coverage

Module 7: ITIL and other frameworks

Structured module coverage

Assessment and completion

Pass the ITIL Transformation (Version 5) examination.
Pass the ITIL Managing Professional Transition - Product, Service and Experience (Version 5) examination.
Official eligibility is restricted to qualifying advanced ITIL designation holders.

Availability

This programme has a public intake path. Use the enquiry form below to confirm the next available session or a private cohort.

Programme enquiry

Discuss pricing, delivery, or corporate customisation

Use this form to confirm availability, request pricing clarification, or discuss a private cohort for your organisation.