ITIL 4 Specialist: Create, Deliver and Support

ITIL 4 Specialist: Create, Deliver and Support provides structured, practical guidance in organizational structures, teams, and culture, build, buy, and sourcing...

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IT Service ManagementRegistration Open

Programme overview

ITIL 4 Specialist: Create, Deliver and Support provides structured, practical guidance in organizational structures, teams, and culture, build, buy, and sourcing decisions, value streams for new and changed services. Participants learn how to apply ITIL concepts, practices, value streams, governance, measurement, and continual improvement to realistic digital product and service environments. The programme combines facilitated explanation, scenario analysis, group discussion, practical mapping activities, and exam-oriented knowledge checks so participants can connect the guidance with their roles and organisational priorities.

Programmes can be delivered via

HRD Corp Claimable

Yayasan Peneraju aligned

PeopleCert

At a glance

Course code: PC-010
Provider: PeopleCert
Category: IT Service Management
Status: Registration Open
Duration: 3 days
Price: RM 7,000

What participants should gain

Explain the concepts and activities associated with organizational structures, teams, and culture
Apply the concepts and activities associated with build, buy, and sourcing decisions
Design the concepts and activities associated with value streams for new and changed services
Evaluate the concepts and activities associated with value streams for user support
Improve the concepts and activities associated with information, technology, and automation

Participant readiness

ITIL 4 Foundation or another eligibility route accepted by PeopleCert
Practical experience in service management, digital products, or the course subject is recommended
Completion of accredited training or official eLearning may be required before the examination

Who this course is for

IT service management, product, operations, support, and technology professionals
Managers, consultants, process owners, practice owners, and transformation practitioners
Professionals preparing for the associated PeopleCert certification or applying ITIL guidance at work

How the course is delivered

This programme will be conducted through interactive lectures, facilitator demonstrations, guided discussions, value-stream or practice-mapping exercises, scenario analysis, group activities, knowledge checks, and exam-oriented review. Activities are adapted to the selected ITIL module and connect the official guidance with realistic organisational situations.

This programme will be conducted through interactive lectures, facilitator demonstrations, guided discussions, value-stream or practice-mapping exercises, scenario analysis, group activities, knowledge checks, and exam-oriented review | By enquiry

Course outline

Module and topic breakdown

Module 1: Plan and Build a Service Value Stream

Organisational structures

Module 2: ITIL Practices and Service Value Streams

Value Stream Model 1: Designing, Developing, and Transitioning New Services

Module 3: ITIL Practices and Service Value Streams Continued

Value Stream Model 2: Providing User Support

Module 4: Create, Deliver, and Support Services

Coordinate, prioritise, and structure work and activities

Assessment and completion

Complete the accredited training or official eLearning requirement where mandated by PeopleCert.
Complete the official PeopleCert examination for the selected certification.
Certification is awarded subject to meeting the current prerequisite and pass requirements.

Availability

This programme has a public intake path. Use the enquiry form below to confirm the next available session or a private cohort.

Programme enquiry

Discuss pricing, delivery, or corporate customisation

Use this form to confirm availability, request pricing clarification, or discuss a private cohort for your organisation.