ITIL 4 Leader: Digital & IT Strategy

ITIL 4 Leader: Digital & IT Strategy provides structured, practical guidance in digital and it strategy fundamentals, external and internal environmental analysis,...

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Digital LeadershipRegistration Open

Programme overview

ITIL 4 Leader: Digital & IT Strategy provides structured, practical guidance in digital and it strategy fundamentals, external and internal environmental analysis, digital vision and strategic position. Participants learn how to apply ITIL concepts, practices, value streams, governance, measurement, and continual improvement to realistic digital product and service environments. The programme combines facilitated explanation, scenario analysis, group discussion, practical mapping activities, and exam-oriented knowledge checks so participants can connect the guidance with their roles and organisational priorities.

Programmes can be delivered via

HRD Corp Claimable

Yayasan Peneraju aligned

PeopleCert

At a glance

Course code: PC-013
Provider: PeopleCert
Category: Digital Leadership
Status: Registration Open
Duration: 3 days
Price: RM 7,600

What participants should gain

Explain the concepts and activities associated with digital and it strategy fundamentals
Apply the concepts and activities associated with external and internal environmental analysis
Design the concepts and activities associated with digital vision and strategic position
Evaluate the concepts and activities associated with digital business models and value propositions
Improve the concepts and activities associated with operating models and organizational capabilities

Participant readiness

ITIL 4 Foundation or another eligibility route accepted by PeopleCert
Practical experience in service management, digital products, or the course subject is recommended
Completion of accredited training or official eLearning may be required before the examination

Who this course is for

IT service management, product, operations, support, and technology professionals
Managers, consultants, process owners, practice owners, and transformation practitioners
Professionals preparing for the associated PeopleCert certification or applying ITIL guidance at work

How the course is delivered

This programme will be conducted through interactive lectures, facilitator demonstrations, guided discussions, value-stream or practice-mapping exercises, scenario analysis, group activities, knowledge checks, and exam-oriented review. Activities are adapted to the selected ITIL module and connect the official guidance with realistic organisational situations.

Course outline

Module and topic breakdown

Module 1: Digital and IT Strategy Fundamentals

Digital, information, and communication technologies

Module 2: Strategy and the ITIL Service Value System

Opportunity and Demand

Module 3: Establishing the Vision

Disruptions

Module 4: Assessing the Current Position

Environmental Analysis

Module 5: Strategic Planning

Strategic Planning

Module 6: Strategic Approaches

Strategic Approaches for Digital Organisations

Module 7: Managing Strategic Initiatives

How Strategies are Implemented

Module 8: Measuring Strategy

Key Facts About Measurement

Module 9: Maintaining Strategic Momentum

Long-Term Momentum: Ensuring Organisational Viability

Module 10: Innovation and Emerging Technologies

Managing Innovation

Module 11: Strategic Risk Management

Risk management

Assessment and completion

Complete the accredited training or official eLearning requirement where mandated by PeopleCert.
Complete the official PeopleCert examination for the selected certification.
Certification is awarded subject to meeting the current prerequisite and pass requirements.

Availability

This programme has a public intake path. Use the enquiry form below to confirm the next available session or a private cohort.

Programme enquiry

Discuss pricing, delivery, or corporate customisation

Use this form to confirm availability, request pricing clarification, or discuss a private cohort for your organisation.