ITIL 4 Specialist: Drive Stakeholder Value

ITIL 4 Specialist: Drive Stakeholder Value provides structured, practical guidance in customer journey and stakeholder value, explore: markets and stakeholders, engage:...

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Stakeholder & Relationship ManagementRegistration Open

Programme overview

ITIL 4 Specialist: Drive Stakeholder Value provides structured, practical guidance in customer journey and stakeholder value, explore: markets and stakeholders, engage: relationships and communication. Participants learn how to apply ITIL concepts, practices, value streams, governance, measurement, and continual improvement to realistic digital product and service environments. The programme combines facilitated explanation, scenario analysis, group discussion, practical mapping activities, and exam-oriented knowledge checks so participants can connect the guidance with their roles and organisational priorities.

Programmes can be delivered via

HRD Corp Claimable

Yayasan Peneraju aligned

PeopleCert

At a glance

Course code: PC-020
Provider: PeopleCert
Category: Stakeholder & Relationship Management
Status: Registration Open
Duration: 3 days
Price: RM 7,000

What participants should gain

Explain the concepts and activities associated with customer journey and stakeholder value
Apply the concepts and activities associated with explore: markets and stakeholders
Design the concepts and activities associated with engage: relationships and communication
Evaluate the concepts and activities associated with offer: demand, services, and value propositions
Improve the concepts and activities associated with agree: service relationships and agreements

Participant readiness

ITIL 4 Foundation or another eligibility route accepted by PeopleCert
Practical experience in service management, digital products, or the course subject is recommended
Completion of accredited training or official eLearning may be required before the examination

Who this course is for

IT service management, product, operations, support, and technology professionals
Managers, consultants, process owners, practice owners, and transformation practitioners
Professionals preparing for the associated PeopleCert certification or applying ITIL guidance at work

How the course is delivered

This programme will be conducted through interactive lectures, facilitator demonstrations, guided discussions, value-stream or practice mapping exercises, scenario analysis, group activities, knowledge checks, and exam-oriented review. Activities are adapted to the selected ITIL module and connect the official guidance with realistic organisational situations.

This programme will be conducted through interactive lectures, facilitator demonstrations, guided discussions, value-stream or practice mapping exercises, scenario analysis, group activities, knowledge checks, and exam-oriented review | By enquiry

Course outline

Module and topic breakdown

Module 1: Explore

Understanding service consumers.

Module 2: Engage

Communicating and collaborating.

Module 3: Offer

Managing demands.

Module 4: Agree

Planning value co-creation.

Module 5: Onboard

Planning onboarding.

Module 6: Co-create

Fostering a service mindset.

Module 7: Realize

Realizing service value.

Assessment and completion

Complete the accredited training or official eLearning requirement where mandated by PeopleCert.
Complete the official PeopleCert examination for the selected certification.
Certification is awarded subject to meeting the current prerequisite and pass requirements.

Availability

This programme has a public intake path. Use the enquiry form below to confirm the next available session or a private cohort.

Programme enquiry

Discuss pricing, delivery, or corporate customisation

Use this form to confirm availability, request pricing clarification, or discuss a private cohort for your organisation.