ITIL 4 Specialist: Monitor, Support and Fulfil

ITIL 4 Specialist: Monitor, Support and Fulfil provides structured, practical guidance in integrated monitor, support, and fulfil value streams, service desk, incident...

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ITIL Practice ManagerRegistration Open

Programme overview

ITIL 4 Specialist: Monitor, Support and Fulfil provides structured, practical guidance in integrated monitor, support, and fulfil value streams, service desk, incident management. Participants learn how to apply ITIL concepts, practices, value streams, governance, measurement, and continual improvement to realistic digital product and service environments. The programme combines facilitated explanation, scenario analysis, group discussion, practical mapping activities, and exam-oriented knowledge checks so participants can connect the guidance with their roles and organisational priorities.

Programmes can be delivered via

HRD Corp Claimable

Yayasan Peneraju aligned

PeopleCert

At a glance

Course code: PC-023
Provider: PeopleCert
Category: ITIL Practice Manager
Status: Registration Open
Duration: 3 days
Price: RM 7,000

What participants should gain

Explain the concepts and activities associated with integrated monitor, support, and fulfil value streams
Apply the concepts and activities associated with service desk
Design the concepts and activities associated with incident management
Evaluate the concepts and activities associated with problem management
Improve the concepts and activities associated with service request management

Participant readiness

ITIL 4 Foundation or another eligibility route accepted by PeopleCert
Practical experience in service management, digital products, or the course subject is recommended
Completion of accredited training or official eLearning may be required before the examination

Who this course is for

IT service management, product, operations, support, and technology professionals
Managers, consultants, process owners, practice owners, and transformation practitioners
Professionals preparing for the associated PeopleCert certification or applying ITIL guidance at work

How the course is delivered

This programme will be conducted through interactive lectures, facilitator demonstrations, guided discussions, value-stream or practice-mapping exercises, scenario analysis, group activities, knowledge checks, and exam-oriented review. Activities are adapted to the selected ITIL module and connect the official guidance with realistic organisational situations.

This programme will be conducted through interactive lectures, facilitator demonstrations, guided discussions, value-stream or practice-mapping exercises, scenario analysis, group activities, knowledge checks, and exam-oriented review | By enquiry

Course outline