ITIL 4 Specialist: Collaborate, Assure and Improve

ITIL 4 Specialist: Collaborate, Assure and Improve provides structured, practical guidance in integrated collaborate, assure, and improve value streams, relationship...

Enquire about this programme Back to catalogue

ITIL Practice ManagerRegistration Open

Programme overview

ITIL 4 Specialist: Collaborate, Assure and Improve provides structured, practical guidance in integrated collaborate, assure, and improve value streams, relationship management, supplier management. Participants learn how to apply ITIL concepts, practices, value streams, governance, measurement, and continual improvement to realistic digital product and service environments. The programme combines facilitated explanation, scenario analysis, group discussion, practical mapping activities, and exam-oriented knowledge checks so participants can connect the guidance with their roles and organisational priorities.

Programmes can be delivered via

HRD Corp Claimable

Yayasan Peneraju aligned

PeopleCert

At a glance

Course code: PC-030
Provider: PeopleCert
Category: ITIL Practice Manager
Status: Registration Open
Duration: 3 days
Price: RM 7,000

What participants should gain

Explain the concepts and activities associated with integrated collaborate, assure, and improve value streams
Apply the concepts and activities associated with relationship management
Design the concepts and activities associated with supplier management
Evaluate the concepts and activities associated with service level management
Improve the concepts and activities associated with continual improvement

Participant readiness

ITIL 4 Foundation or another eligibility route accepted by PeopleCert
Practical experience in service management, digital products, or the course subject is recommended
Completion of accredited training or official eLearning may be required before the examination

Who this course is for

IT service management, product, operations, support, and technology professionals
Managers, consultants, process owners, practice owners, and transformation practitioners
Professionals preparing for the associated PeopleCert certification or applying ITIL guidance at work

How the course is delivered

This programme will be conducted through interactive lectures, facilitator demonstrations, guided discussions, value-stream or practice-mapping exercises, scenario analysis, group activities, knowledge checks, and exam-oriented review. Activities are adapted to the selected ITIL module and connect the official guidance with realistic organisational situations.

This programme will be conducted through interactive lectures, facilitator demonstrations, guided discussions, value-stream or practice-mapping exercises, scenario analysis, group activities, knowledge checks, and exam-oriented review | By enquiry

Course outline

Module and topic breakdown

Module 1: Collaborate, Assure and Improve

Understand the processes and value streams of Collaborate, Assure and Improve practices

Module 2: Key Concepts

Practice purpose

Module 3: The Processes

Inputs and outputs of the processes

Module 4: Roles and Competencies

Key roles and responsibilities

Module 5: Information and Technology

Tools application

Module 6: Partners and Suppliers

Dependencies on third parties and their support

Module 7: ITIL Capability Model

Capability criteria and development

Module 8: Recommendations

Using the ITIL guiding principles to support the practice

Assessment and completion

Complete the accredited training or official eLearning requirement where mandated by PeopleCert.
Complete the official PeopleCert examination for the selected certification.
Certification is awarded subject to meeting the current prerequisite and pass requirements.

Availability

This programme has a public intake path. Use the enquiry form below to confirm the next available session or a private cohort.

Programme enquiry

Discuss pricing, delivery, or corporate customisation

Use this form to confirm availability, request pricing clarification, or discuss a private cohort for your organisation.