ITIL 4 Specialist: Acquiring & Managing Cloud Services

ITIL 4 Specialist: Acquiring & Managing Cloud Services provides structured, practical guidance in cloud service models and shared responsibility, cloud strategy and...

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Cloud Service ManagementRegistration Open

Programme overview

ITIL 4 Specialist: Acquiring & Managing Cloud Services provides structured, practical guidance in cloud service models and shared responsibility, cloud strategy and business case, requirements and supplier selection. Participants learn how to apply ITIL concepts, practices, value streams, governance, measurement, and continual improvement to realistic digital product and service environments. The programme combines facilitated explanation, scenario analysis, group discussion, practical mapping activities, and exam-oriented knowledge checks so participants can connect the guidance with their roles and organisational priorities.

Programmes can be delivered via

HRD Corp Claimable

Yayasan Peneraju aligned

PeopleCert

At a glance

Course code: PC-033
Provider: PeopleCert
Category: Cloud Service Management
Status: Registration Open
Duration: 4 days
Price: RM 7,000

What participants should gain

Explain the concepts and activities associated with cloud service models and shared responsibility
Apply the concepts and activities associated with cloud strategy and business case
Design the concepts and activities associated with requirements and supplier selection
Evaluate the concepts and activities associated with cloud service design and architecture
Improve the concepts and activities associated with financial and commercial management

Participant readiness

ITIL 4 Foundation or another eligibility route accepted by PeopleCert
Practical experience in service management, digital products, or the course subject is recommended
Completion of accredited training or official eLearning may be required before the examination

Who this course is for

IT service management, product, operations, support, and technology professionals
Managers, consultants, process owners, practice owners, and transformation practitioners
Professionals preparing for the associated PeopleCert certification or applying ITIL guidance at work

How the course is delivered

This programme will be conducted through interactive lectures, facilitator demonstrations, guided discussions, value-stream or practice-mapping exercises, scenario analysis, group activities, knowledge checks, and exam-oriented review. Activities are adapted to the selected ITIL module and connect the official guidance with realistic organisational situations.

Course outline

Module and topic breakdown

Module 1: Key Concepts of Cloud

Cloud customer journey

Module 2: Explore - Benefitting from Cloud

Cloud role and strategy

Module 3: Engage - Meeting Cloud Service Providers

Provider landscape and cloud requirements

Module 4: Offer - Selecting Services and Providers

ROI requirements

Module 5: Agree - Negotiating and Planning

Sustainability strategy

Module 6: Onboard - Moving to the Cloud

Onboarding and migration

Module 7: Co-create - Enabling Value

Operating-model alignment

Module 8: Realise - Measuring and Improving

Operating-model alignment

Assessment and completion

Complete the accredited training or official eLearning requirement where mandated by PeopleCert.
Complete the official PeopleCert examination for the selected certification.
Certification is awarded subject to meeting the current prerequisite and pass requirements.
CURRICULUM SOURCE
Official published curriculum / syllabus: https://trainocate.com.my/courses/itil4-amcs-acquiring-and-managing-cloud-services/

Availability

This programme has a public intake path. Use the enquiry form below to confirm the next available session or a private cohort.

Programme enquiry

Discuss pricing, delivery, or corporate customisation

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