ITIL 4 Sales Professional

ITIL 4 Sales Professional provides structured, practical guidance in itil and the it service management market, customer needs and discovery, solution positioning and...

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ITSM SalesBy Enquiry

Programme overview

ITIL 4 Sales Professional provides structured, practical guidance in itil and the it service management market, customer needs and discovery, solution positioning and value propositions. Participants learn how to apply ITIL concepts, practices, value streams, governance, measurement, and continual improvement to realistic digital product and service environments. The programme combines facilitated explanation, scenario analysis, group discussion, practical mapping activities, and exam-oriented knowledge checks so participants can connect the guidance with their roles and organisational priorities.

Programmes can be delivered via

HRD Corp Claimable

Yayasan Peneraju aligned

PeopleCert

At a glance

Course code: PC-036
Provider: PeopleCert
Category: ITSM Sales
Status: By Enquiry
Duration: Enquire us
Price: Contact us

What participants should gain

Explain the concepts and activities associated with itil and the it service management market
Apply the concepts and activities associated with customer needs and discovery
Design the concepts and activities associated with solution positioning and value propositions
Evaluate the concepts and activities associated with value-based selling and business cases
Improve the concepts and activities associated with presentations, demonstrations, and objections

Participant readiness

General knowledge of IT service management and business environments
Role experience in sales, implementation, consulting, service management, or transformation is helpful
No programming knowledge is required

Who this course is for

Sales, presales, account-management, and business-development professionals
ITSM solution consultants and partner teams
Professionals responsible for positioning or demonstrating IT service-management solutions

How the course is delivered

This programme will be conducted through interactive lectures, facilitator demonstrations, guided discussions, value-stream or practice-mapping exercises, scenario analysis, group activities, knowledge checks, and exam-oriented review. Activities are adapted to the selected ITIL module and connect the official guidance with realistic organisational situations.

This programme will be conducted through interactive lectures, facilitator demonstrations, guided discussions, value-stream or practice-mapping exercises, scenario analysis, group activities, knowledge checks, and exam-oriented review | By enquiry

Course outline

Module and topic breakdown

Assessment and completion

Complete the accredited training or official eLearning requirement where mandated by PeopleCert.
Complete the official PeopleCert examination for the selected certification.
Certification is awarded subject to meeting the current prerequisite and pass requirements.
CURRICULUM SOURCE
Official published curriculum / syllabus: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-sales-professional-3882

Availability

This programme currently requires an enquiry for pricing, scheduling, and delivery arrangements.

Programme enquiry

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