ITIL 4 Specialist: Business Relationship Management

ITIL 4 Specialist: Business Relationship Management provides structured, practical guidance in business relationship management purpose and value, relationship strategy...

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Business Relationship ManagementRegistration Open

Programme overview

ITIL 4 Specialist: Business Relationship Management provides structured, practical guidance in business relationship management purpose and value, relationship strategy and operating model, stakeholder mapping and engagement. Participants learn how to apply ITIL concepts, practices, value streams, governance, measurement, and continual improvement to realistic digital product and service environments. The programme combines facilitated explanation, scenario analysis, group discussion, practical mapping activities, and exam-oriented knowledge checks so participants can connect the guidance with their roles and organisational priorities.

Programmes can be delivered via

HRD Corp Claimable

Yayasan Peneraju aligned

PeopleCert

At a glance

Course code: PC-038
Provider: PeopleCert
Category: Business Relationship Management
Status: Registration Open
Duration: 3 days
Price: RM 7,000

What participants should gain

Explain the concepts and activities associated with business relationship management purpose and value
Apply the concepts and activities associated with relationship strategy and operating model
Design the concepts and activities associated with stakeholder mapping and engagement
Evaluate the concepts and activities associated with demand, opportunities, and portfolio alignment
Improve the concepts and activities associated with value planning and business cases

Participant readiness

ITIL 4 Foundation or another eligibility route accepted by PeopleCert
Practical experience in service management, digital products, or the course subject is recommended
Completion of accredited training or official eLearning may be required before the examination

Who this course is for

IT service management, product, operations, support, and technology professionals
Managers, consultants, process owners, practice owners, and transformation practitioners
Professionals preparing for the associated PeopleCert certification or applying ITIL guidance at work

How the course is delivered

This programme will be conducted through interactive lectures, facilitator demonstrations, guided discussions, value-stream or practice-mapping exercises, scenario analysis, group activities, knowledge checks, and exam-oriented review. Activities are adapted to the selected ITIL module and connect the official guidance with realistic organisational situations.

Course outline

Module and topic breakdown

Module 1: Understand the Key Concepts of Business Relationship Management (BRM)

Identify the purpose, PSFs, and value of the BRM practice

Module 2: Understand BRM Value Streams & Processes

Understand the ITIL Service Value Chain model and the roles and relationships of service value streams, practices, and processes in creation of value

Module 3: Know How to Apply BRM Models & Techniques

Know how to apply the following in the context of BRM, including stakeholder analysis and mapping, Gemba walk, and the voice of the customer

Module 4: Understand BRM Roles, Skills & Organisational Solutions

Understand the key skills required for BRM

Module 5: Understand How Information & Technology Supports and Enables BRM

Identify the key inputs and outputs of the BRM practice

Module 6: Understand the Role of Partners & Suppliers in BRM

Understand the complexity of service relationships

Module 7: Know How to Develop the BRM Capability in an Organisation

Understand the key concepts of the ITIL maturity model, including capability assessment

Assessment and completion

Complete the accredited training or official eLearning requirement where mandated by PeopleCert.
Complete the official PeopleCert examination for the selected certification.
Certification is awarded subject to meeting the current prerequisite and pass requirements.

Availability

This programme has a public intake path. Use the enquiry form below to confirm the next available session or a private cohort.

Programme enquiry

Discuss pricing, delivery, or corporate customisation

Use this form to confirm availability, request pricing clarification, or discuss a private cohort for your organisation.